V1.1 - Last updated: October 1, 2026
What is a subprocessor?
To provide our services, MaiaLearning engages third-party service providers ("subprocessors") that process customer personal data on our behalf. This list identifies each subprocessor, the country of data residency, and the services they provide.
MaiaLearning maintains data protection agreements with all subprocessors to ensure your data is processed securely and in compliance with applicable data protection laws.
Optional vs. Required Subprocessors
Subprocessors marked as "optional" only process your data when you have subscribed to and enabled specific features within the MaiaLearning platform. All other subprocessors are essential to providing core MaiaLearning services.
Third-Party Subprocessors
Third-Party Subprocessors
| Name (full legal name) |
Country |
Optional |
Description of processing |
| Akamai, Inc. | United States | | Cloud infrastructure services |
| Amazon Web Services Inc. | United States | | Cloud infrastructure services |
| Atlassian, Inc. | United States | | Project management software |
| ClickUp, Inc. | United States | | Customer project management |
| Convertio Ltd. | Germany | | Document format conversion service |
| Datadog, Inc. | United States | | Logging and system monitoring |
| Edlink, Inc. | United States | Yes | SIS integration platform |
| Freshworks, Inc. | United States | | Customer support platform |
| Human eSources Ltd | United States | | Personal assessment tools |
| MailChimp, Inc. | United States | | Email list management and sending |
| Microsoft Corporation | United States | | Email and office applications |
| Nylas, Inc. | United States | Yes | User calendar and scheduling |
| Parchment, Inc. | United States | | Application document sending services |
| Plivo, Inc. | United States | | SMS sending |
| Salesforce, Inc. | United States | | Sales force automation; analytics |
| VIA Institute on Character | United States | Yes | Personal assessment tools |
| Winward Academy | United States | Yes | College test prep |
Upcoming Third-Party Subprocessors
Effective November 1, 2026 the following subprocessors will be added to the list.
Upcoming Third-Party Subprocessors
| Name (full legal name) |
Country |
Optional |
Description of processing |
| Snowflake, Inc. | United States | | Cloud infrastructure services; analytics |
Updates to this list
MaiaLearning may add or change subprocessors from time to time. We will notify subscribers before making changes to this list.
To receive email notifications about subprocessor updates, please sign up below:
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